Bear in mind that the fixes below will not affect your emails because they are all saved in the cloud. The default mail app is quite different from the Outlook tool found in the Office Suite of apps.
Windows 11/10 Mail app not sending or receiving emails
Issues with the Mail app are a common occurrence, but as usual, we’ve got the juice on how to solve it so you won’t have to go crazy. here’s are your options:
1] Delete the account then re-add it
Here’s the thing, the first thing you need to do is to open the mail app, then click the Settings button (gear icon). The next step, then, is to click the button that says Manage Accounts, then select your account from the list. After that, click on Delete account from this device, then restart the Mail app and add the account again. It’s that easy and doesn’t take up a lot of time to complete, and we like that. Read: Outlook.com is not receiving or sending emails.
2] Reset the Mail app
OK, so what you’ll need to do right now is reset the mail app if things fail to move forward. Resetting tends to work most of the time when everything else fails, and as stated above, you’ll lose nothing. What you’ll need to do is right-click on the Windows start button, then select Apps & Features from the menu. After that, scroll down to the option that says Mail & Calendar, and from there, select Advanced options then click on Reset. Finally, restart your computer then return to the mail app to check if things are working as they should.
3] Uninstall & reinstall the Mail app
Probably the most drastic move to make here in order to get the mail app up and running again is to completely remove it from the system. This can be done by simply clicking on the Windows key + X, then select Windows PowerShell as admin. Now, you’ll want to copy the command below, paste it into the Shell, then hit the Enter key on your keyboard. In terms of reinstalling the mail app, then, this is also quite easy to accomplish. You may use the Uninstall button from Settings or simply launch the Windows PowerShell tool, then paste the following and hit the Enter key. That should be enough to get the job done. If not, please leave a comment, and will try our best to help with your situation at the soonest possible time. Read: Outlook disconnected from server; How to reconnect?
